Shipping
CLICK HERE FOR CHRISTMAS DELIVERY INFO
Delayed Dispatch Times 20th Nov - 4th Dec 2023:
We are expecting delayed dispatch times during 20th November - 4th December. The processing delay will be 3-4 business days. Our 3rd party warehouse has advised of these delays during Black Friday sales. Please carefully consider this prior to ordering.
Regular Dispatch Times
Orders are shipped out of our warehouse partner in QLD, Australia. All orders placed before 1pm AEST (Monday - Friday) will be dispatched same day (this can exclude peak season / busy sale periods). We partner with Australia Post for domestic orders, and DHL Express for international orders.
Changes to Order
We'll do our best to accommodate your request, but please understand that once an order has been confirmed, modifications may not be possible. Reasons for this are customer service hours, and that our warehouse is third party. Please carefully check the details are correct before payment.
Order notes / gift card messages
As we partner with a third party warehouse, we are unable to adjust your orders to write personalised gift messages. Please consider this prior to ordering.
Signature waiving (International customers)
We strongly advise against authorising a signature release on international shipments. As soon as the signature is released, we or the courier are not liable for lost or stolen parcels; ie no claim can be pursued. Please carefully consider this before authorising a signature release, parcel theft is a serious issue.
Wedding deadlines
To be safe we suggest ordering at least 2 weeks prior to your wedding. This will provide a safe buffer for any unexpected shipping delays. Custom orders require more lead time, please click here for more info.
DOMESTIC SHIPMENTS (Incl NZ)
AUSTRALIA
All Australian orders will be shipped with Australia Post. We offer both Regular (3-8 days delivery time) and Express (1-3 days delivery time) options.
REGULAR (Aust Post) - $6 Flat Rate - 3-8 days delivery
EXPRESS (Aust Post) - $9 Flat Rate - 1-3 days delivery
FREE EXPRESS (Aust Post) - Free over $150 AUD - 1-3 days delivery
Please note these timelines are estimate. Please click here for updated delivery information via the Aust Post website.
Trackable online via https://auspost.com.au/mypost/track/#/search
NEW ZEALAND
NZ orders will be shipped with Australia Post. We offer both Regular (8-12 days delivery time) and Express (4-8 days delivery time) options.
REGULAR (Aust Post) - $8 Flat Rate - 8-12 days delivery
EXPRESS (Aust Post) - $12 Flat Rate - 4-8 days delivery
FREE EXPRESS (Aust Post) - Free over $150 AUD - 4-8 days delivery
Please note these timelines are estimate. NZ customs has been known to experience delays due to staff shortages so please keep this in mind. Please click here for updated delivery information via the Aust Post website.
Trackable online via https://auspost.com.au/mypost/track/#/search
INTERNATIONAL SHIPMENTS
INTERNATIONAL IMPORT TAXES + DUTY CHARGES
Australian orders are subject to 10% GST, included in the prices shown.
International customers may be required to pay sales tax, duty and/or Customs fees depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.
This information applies particularly to the UK and Canada. All shipments require an import fee in order to clear customs.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.
If import fees are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
USA
We do not cover any importation fees. Generally, shipments valued over US$800 are subject to duties and taxes in the US. Please refer to US customs for further info.
All orders will be shipped with DHL Express.
$25 Flat Rate or Free over $300 AUD
Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature.
*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this*
Trackable online via https://www.dhl.com/au-en/home/tracking.html
CANADA
We do not cover any importation fees. Canada has high import charges so please research and consider this prior to ordering. No refunds or returns permitted on shipments with a refusal to pay import charges.
You can use this online tool (our product is made in Indonesia and shipped out of Australia) for a more accurate estimate:
https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
You can total the below rates to estimate your import charges (please be mindful different states in Canada have different tax rates):
Duty - @ 18%
+ Tax - @ 12%
All orders will be shipped with DHL Express.
$25 Flat Rate or Free over $300 AUD
Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature.
*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this*
Trackable online via https://www.dhl.com/au-en/home/tracking.html
UK, IRELAND, EUROPE
We do not cover any importation fees. UK has import fees for shipments over £135 so please research and consider this prior to ordering. Your parcel will be shipped out of Australia. No refunds or returns permitted on shipments with a refusal to pay import charges. More info here: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
All orders will be shipped with DHL Express.
$25 Flat Rate or Free over $300 AUD
Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature.
*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this*
Trackable online via https://www.dhl.com/au-en/home/tracking.html
HONG KONG, SINGAPORE
All orders will be shipped with DHL Express.
$20 Flat Rate or Free over $300 AUD
Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature.
*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this*
Trackable online via https://www.dhl.com/au-en/home/tracking.html
JAPAN & REST OF ASIA
All orders will be shipped with DHL Express.
$25 Flat Rate or Free over $300 AUD
Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature.
*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this*
Trackable online via https://www.dhl.com/au-en/home/tracking.html
OTHER INFO
If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -
- an agreed alternative item
- a refund
- a back order
Piyama does not accept responsibility for lost or stolen orders due to DHL signature waiving.
