Shipping

All orders are shipped out of our warehouse in Bali, Indonesia with DHL Express. Shipping time is estimated between 3-6 days worldwide. Usually 3-4 days for AU, NZ, USA & CAD. Please note any potential Covid-19 delays may affect shipping times. 

• Order processing time 24-48 hrs
• Shipping time of approx 3-6 days (metro areas and an extra 2-3 days for remote areas)
• Trackable online via https://www.dhl.com/en/express/tracking
• Signature required on delivery (we cannot post to PO Box addresses) 

 

Signature Waiving

Please be cautious about waiving a signature on delivery, as we or DHL are not liable for lost or stolen parcels. If you won't be home we do suggest shipping to a work address. We cannot ship to PO box addresses. 

Wedding deadlines

To be safe we suggest ordering at least 2 weeks prior to your wedding. This will provide a safe buffer for any unexpected shipping delays. 

 

AUSTRALIA + NEW ZEALAND

Orders under $100 AUD = $10 FLAT RATE

Orders over $150 AUD = FREE

 

USA + CANADA

All orders $25 AUD FLAT RATE

*Canadian Customers* Please consider the below importation costs. This is at the cost of the customer, we do not cover any country import expenses. You can use this online tool (product made in Indonesia) for a more accurate estimate:

https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

You can total the below rates to estimate your import charges: 

Duty - @ 18%

Tax - @ 12%

DHL Processing Fee - $17 CAD Flat Rate

Please note we do not accept returns or refunds for unclaimed shipments to Canada. We suggest carefully considering the above prior to ordering with us. Feel free to get in touch with any queries regarding this. Thank you! 

 

SINGAPORE + HONG KONG

Orders under $100 AUD = $10 FLAT RATE

Orders over $150 AUD = FREE

 

REST OF WORLD

Pricing based on order weight - calculated at checkout. We ship to select international countries with DHL express. To view shipping options, add product to cart and see available shipping prices & methods. 

For rest of world countries please consider the delivery time may be extended to 10 days. 

 

INTERNATIONAL IMPORT TAXES + DUTY CHARGES

Australian orders are subject to 10% GST, included in the prices shown. International customers may be required to pay sales tax, duty and/or Customs charges depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.

This information applies particularly to the UK and Canada. They have very strict import rules. 

If taxes are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

 

OTHER INFO

If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -

• an agreed alternative item
• a refund
• a back order

Piyama does not accept responsibility for lost or stolen orders due to DHL signature waiving.