Shipping
AUSTRALIA
- $6.00 AUD Regular Shipping {Aust Post} - Orders under $100 AUD
- FREE Regular Shipping {Aust Post} - Orders over $100 AUD
- Express Shipping {Aust Post} - $8.50 AUD
Orders are dispatched with Australia Post within 3 business days (usually 1-2) of receiving an online order. Shipping times are estimated at between 2-7 business days from day of dispatch, depending on your location in Australia. Australia Post tracking number will be provided at time of order dispatch. Express shipping is quoted at 1-3 working days delivery time, usually 1-2 days if location is Metro.
If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -
•an agreed alternative item
•a refund
•a back order
Piyama does not accept responsibility for lost orders. We only post items to given addresses and provide Registered Australian Post parcels as a postal option. Any queries relating to shipping, feel free to contact us on maddie@piyama.com.au.
USA + REST OF WORLD
USA & CANADA
Tracking number will be provided at dispatch, and parcel is trackable online Australia Post website. Feel free to email us with any enquiries, and we will respond within 24 hours - contact@piyama.com.au
REST OF WORLD:
PRICE IS BASED ON ORDER WEIGHT - CALCULATED AT CHECKOUT
We ship to select International Countries. To view shipping options, add product to cart and see available shipping prices & methods.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.
Recently, we have discovered UK customs have become particularly strict and now inspect ALL packages. If you are a UK customer, please check what tax will be payable prior to ordering.
If taxes are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.