Shipping

WE SHIP ALL ORDERS WITH DHL EXPRESS WORLDWIDE. ESTIMATED SHIPPING TIME IS 2-5 DAYS. (please allow an additional 4-6 working days due to Covid-19 shipping delays). 

AUSTRALIA + NEW ZEALAND

Order processing time 24-48 hrs 

Shipping time of approx 2-3 working days (capital cities and metro areas)

• Orders under $100 AUD = $10 Flat Rate
• Orders over $150 AUD = FREE
• Signature required on delivery + trackable via https://www.dhl.com/en/express/tracking

Please be cautious about waiving signature on delivery, as we are not liable for lost or stolen parcels. If you won't be home we do suggest shipping to a work address. We cannot ship to PO box addresses, as DHL need a signature on delivery.  If you live in a remote area please expect a longer delivery time.

All orders are dispatched from our warehouse in Bali, Indonesia.

USA + CANADA

*IMPORTANT* Canadian customs have recently introduced import tax/duty on all shipments. Please check this prior to ordering and consider, as we do not cover any importation fees. 

Order processing time 24-48 hrs

Shipping time of approx 3-4 working days 

• All orders $25 AUD flat rate
• Signature required on delivery + trackable via https://www.dhl.com/en/express/tracking

Please be cautious about waiving signature on delivery, as we are not liable for lost or stolen parcels. If you won't be home we do suggest shipping to a work address.

All orders are dispatched from our warehouse in Bali, Indonesia.

SINGAPORE + HONG KONG

Order processing time 24-48 hrs 

Shipping time of approx 2-3 working days (capital cities and metro areas)

• Orders under $100 AUD = $10 Flat Rate
• Orders over $150 AUD = FREE
• Signature required on delivery + trackable via https://www.dhl.com/en/express/tracking

Please be cautious about waiving signature on delivery, as we are not liable for lost or stolen parcels. If you won't be home we do suggest shipping to a work address. All orders are dispatched from our warehouse in Bali, Indonesia.

REST OF WORLD

PRICING BASED ON ORDER WEIGHT - CALCULATED AT CHECKOUT

We ship to select International Countries with DHL express. To view shipping options, add product to cart and see available shipping prices & methods. 

• Please allow at least 4-10 days for delivery 
• Signature required on delivery
• Trackable via https://www.dhl.com/en/express/tracking

INTERNATIONAL TAXES AND CUSTOMS CHARGES

Australian orders are subject to 10% GST, included in the prices shown. International customers may be required to pay sales tax, duty and/or Customs charges depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.

Recently, we have discovered UK customs have become particularly strict and now inspect ALL packages. If you are a UK customer, please check what tax will be payable prior to ordering. 

If taxes are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

OTHER INFO

If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -

• an agreed alternative item
  •a refund
  •a back order

Piyama does not accept responsibility for lost or stolen orders due to DHL signature waive.