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Returns & Refunds

CLICK HERE TO LODGE YOUR RETURN

Please read the terms below before lodging your return. 
 

RETURNS

Full Priced Items

We do offer returns / refunds on purchases that were made on full priced items. Customer is responsible for return shipping costs, and refunds will be minus shipping paid originally. 

Coupon Codes

We do not offer refunds on any purchases made using a coupon code over 15% discount (20%, 30% etc). Instead we offer 110% store credit. 

Sale Items

We do not offer returns / refunds on any SALE ITEMS. These are final clearance.

Our policy lasts 30 days. If 30 days have gone by since the dispatch date of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging. Customer is responsible for return postage costs incurred. 

We do not process direct exchanges. The reason behind this is we partner with a third party warehouse who manage our stock & orders. We accept returns back to our Brisbane office (if approved via the returns portal). Please allow up to 7 working days for us to process your return once it reaches our office. 

EXCHANGES

Exchanges

We do not offer exchanges. We can only accept a return for a refund or 110% store credit (to re-order via website), if the terms above are met. 

OTHER IMPORTANT INFO

Recommendation - Bridal Party Orders

This recommendation is for those who are ordering for their bridal party / a bundle discount. If you are unsure on sizes, we do suggest to order 1 "test" size first before placing your main order. Also, worthwhile to consider we don't refund if the discount claimed is 15% or greater. This reduces return shipping costs as it can get expensive when you are returning over 3 items.  

Refunds

Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.