Returns

Click here to lodge a return

POLICY

Our policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging. Customer is responsible for postage costs incurred. 

We do not process direct exchanges. This is due to our warehouse being Indonesian based (where it is difficult to import back into). We warehouse / ship our products from Indonesia, and we accept returns back to our Australian office. After we receive your return back to our Australian office we will process and issue a refund or store credit if the return meets the requirements. 

Recommendation - Bridal Party Orders

This recommendation is for those who are ordering for their bridal party / a bundle. If you are unsure on sizes, we do suggest to order 1 "test" size first before placing your main order. This reduces return shipping costs as it can get expensive when you are returning over 3 items.  

Return Address

To return your product, you should mail your product (please include order number & order name) to:

C/O PIYAMA,

8 Allpass Pde

Shorncliffe, QLD, 4017

Australia

+61732698376

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please allow 2-4 days after the return has reached our office for processing time. 

Refunds

Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.