Returns

To help you shop with confidence this holiday season, orders delivered between 17 November and 26 December 2025 are eligible for return or exchange until 12 January 2026, in line with our regular policy.

We accept returns 30 days from order dispatch. Please read the return condition dropdown below for further info.

SALE ITEMS

All sale items are considered final sale. We do not offer exchanges, returns or refunds on any items included in our SALE collection.

COUPON / DISCOUNT CODES

We do not offer refunds on any purchases made using a coupon code of 20% or greater. 

Instead we offer 110% store credit. Please click below "Coupon Codes" dropdown for further info.

EXCHANGES

We offer instant exchanges on all orders for any product available on our online store. Simply use the Shop Now function in the returns portal to select your preferred replacement item.

Unfortunately, we do not offer exchanges for International customers at this time.

Please read our policy carefully to ensure your return meets all requirements. Returns that violate our policy will be refused and sent back to you.

All returns must be lodged via the Piyama returns portal within 30 days of order dispatch.

To be eligible for a return, your item must be unused / unwashed, with tags still attached, and in original condition. It must also be folded neatly inside the original garment bag (where possible).

All sale items are considered final sale.

We do not offer exchanges, returns or refunds on any items included in our SALE collection. These are final clearance. 

Should the item be deemed faulty, a replacement item will be offered. Should the replacement item be unavailable, a store credit equal to 100% of the items value will be offered. Please email support@piyama.com.au if this applies.

We do not offer refunds on any purchases made using a coupon code of 20% or greater. 

Instead we offer 110% store credit. See below for details:

No coupon - refund or 110% store credit

10% coupon - refund or 110% store credit

15% coupon - refund or 110% store credit

20% (or greater) coupon - 110% store credit only

Why is this?

We offer generous year-round bundle discounts on our store [via The Bridal Shop], and this policy is in place to ensure viability. The costs involved with returns is not sustainable to offer full refunds when such generous discounts are available. If you have any queries regarding this policy, don't hesitate to contact us.

We offer instant exchanges on all orders for any product available on our online store. Simply use the Shop Now function in the returns portal to select your preferred replacement item.

Unfortunately, we do not offer exchanges for International customers at this time.

With an Instant Exchange, your new order will be processed as soon as you've registered your return, so you don't have to wait until we've received your other item(s).

Once you have submitted your return, your new order will be picked & packed, ready for dispatch (standard shipping). You will receive an order confirmation for this within 24 hours. We'll hold $1 on your card, which will be returned to you once you've posted your item(s) back. You will enter your card details at the point of registration.  

Once submitted, we're unable to cancel your instant exchange

We do not offer returns or exchanges on gifted items at this time.

Customer is responsible for return shipping costs. These will be calculated at the time of your return lodgement. We partner with Aus Post for return shipping labels.

Original shipping costs are non-refundable.

At this time, we don’t offer pre-paid return shipping for international orders. If you’d like to make a return, you’ll need to arrange and cover the shipping costs yourself back to Brisbane, 4013, Australia.

We recommend using a tracked postal service to ensure your items arrive safely.

Please note, we do not offer exchanges on international orders.

Please allow 2-3 business days after delivery for your return to be processed. You will be notified via email once your return is complete.

The following recommendation is for those planning to purchase a bridal bundle.

If you are unsure about sizing, we recommend purchasing 1 item at full price as a "size test" to keep the option for a refund. If the test order fits, we will apply the bridal bundle discount retroactively across both the test and bulk order. Please email support@piyama.com.au with both order #'s to request this adjustment if this applies to your orders.

Please refer to the Discount Code section in our Policy above for further details.