Eye Mask - Aurora - Blue

CLICK HERE FOR CHRISTMAS DELIVERY INFO

Delayed Dispatch Times 20th Nov - 4th Dec 2023:

We are expecting delayed dispatch times during 20th November - 4th December. The processing delay will be 3-4 business days. Our 3rd party warehouse has advised of these delays during Black Friday sales. Please carefully consider this prior to ordering.  

Regular Dispatch Times

Orders are shipped out of our warehouse partner in QLD, Australia. All orders placed before 1pm AEST (Monday - Friday) will be dispatched same day (this can exclude peak season / busy sale periods). We partner with Australia Post for domestic orders, and DHL Express for international orders. 

Changes to Order

We'll do our best to accommodate your request, but please understand that once an order has been confirmed, modifications may not be possible. Reasons for this are customer service hours, and that our warehouse is third party. Please carefully check the details are correct before payment. 

Order notes / gift card messages

As we partner with a third party warehouse, we are unable to adjust your orders to write personalised gift messages. Please consider this prior to ordering. 

Signature waiving (International customers)

We strongly advise against authorising a signature release on international shipments. As soon as the signature is released, we or the courier are not liable for lost or stolen parcels; ie no claim can be pursued. Please carefully consider this before authorising a signature release, parcel theft is a serious issue. 

Wedding deadlines

To be safe we suggest ordering at least 2 weeks prior to your wedding. This will provide a safe buffer for any unexpected shipping delays. Custom orders require more lead time, please click here for more info.

DOMESTIC SHIPMENTS (Incl NZ)

AUSTRALIA

All Australian orders will be shipped with Australia Post. We offer both Regular (3-8 days delivery time) and Express (1-3 days delivery time) options. 

REGULAR (Aust Post) - $6 Flat Rate - 3-8 days delivery
EXPRESS (Aust Post) - $9 Flat Rate - 1-3 days delivery
FREE EXPRESS (Aust Post) - Free over $150 AUD - 1-3 days delivery

Please note these timelines are estimate. Please click here for updated delivery information via the Aust Post website. 

Trackable online via https://auspost.com.au/mypost/track/#/search

NEW ZEALAND

NZ orders will be shipped with Australia Post. We offer both Regular (8-12 days delivery time) and Express (4-8 days delivery time) options. 

REGULAR (Aust Post) - $8 Flat Rate - 8-12 days delivery
EXPRESS (Aust Post) - $12 Flat Rate - 4-8 days delivery
FREE EXPRESS (Aust Post) - Free over $150 AUD - 4-8 days delivery 

Please note these timelines are estimate. NZ customs has been known to experience delays due to staff shortages so please keep this in mind.  Please click here for updated delivery information via the Aust Post website. 

Trackable online via https://auspost.com.au/mypost/track/#/search

INTERNATIONAL SHIPMENTS

INTERNATIONAL IMPORT TAXES + DUTY CHARGES

Australian orders are subject to 10% GST, included in the prices shown. 

International customers may be required to pay sales tax, duty and/or Customs fees depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. 

This information applies particularly to the UK and Canada. All shipments require an import fee in order to clear customs. 

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.

If import fees are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

USA

We do not cover any importation fees. Generally, shipments valued over US$800 are subject to duties and taxes in the US. Please refer to US customs for further info.

All orders will be shipped with DHL Express. 

$25 Flat Rate or Free over $300 AUD 

Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature. 

*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this* 

Trackable online via https://www.dhl.com/au-en/home/tracking.html

CANADA

We do not cover any importation fees. Canada has high import charges so please research and consider this prior to ordering. No refunds or returns permitted on shipments with a refusal to pay import charges. 

You can use this online tool (our product is made in Indonesia and shipped out of Australia) for a more accurate estimate:

https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

You can total the below rates to estimate your import charges (please be mindful different states in Canada have different tax rates):

Duty - @ 18%

+ Tax - @ 12%

All orders will be shipped with DHL Express. 

$25 Flat Rate or Free over $300 AUD 

Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature. 

*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this* 

Trackable online via https://www.dhl.com/au-en/home/tracking.html

UK, IRELAND, EUROPE

We do not cover any importation fees. UK has import fees for shipments over £135 so please research and consider this prior to ordering. Your parcel will be shipped out of Australia. No refunds or returns permitted on shipments with a refusal to pay import charges. More info here: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

All orders will be shipped with DHL Express. 

$25 Flat Rate or Free over $300 AUD

Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature. 

*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this* 

Trackable online via https://www.dhl.com/au-en/home/tracking.html

HONG KONG, SINGAPORE

All orders will be shipped with DHL Express. 

$20 Flat Rate or Free over $300 AUD

Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature. 

*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this* 

Trackable online via https://www.dhl.com/au-en/home/tracking.html

JAPAN & REST OF ASIA

All orders will be shipped with DHL Express. 

$25 Flat Rate or Free over $300 AUD

Estimated delivery time 3-6 working days. Signature on delivery. Please note if signature is released we or DHL are not liable for lost / stolen parcels. We do not recommend releasing the signature. 

*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this* 

Trackable online via https://www.dhl.com/au-en/home/tracking.html

OTHER INFO

If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -

• an agreed alternative item
• a refund
• a back order

Piyama does not accept responsibility for lost or stolen orders due to DHL signature waiving. 

Please read the terms below before lodging your return. 

CHRISTMAS EXTENDED RETURN POLICY

Orders placed between 01.11.23 - 15.12.23 will be granted an extended return period. We will accept returns (delivered by) Monday 22.01.24. Please ensure that the items being returned comply with our standard return policy guidelines below.

Returns 

Policy

Our policy lasts 30 days. If 30 days have gone by since the dispatch date of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused / unwashed, with tags still attached, and in original condition. It must also be in the original packaging. The customer is responsible for return postage costs incurred. 

Full Priced Items

We do offer returns / refunds on purchases that were made on full priced items. Customer is responsible for return shipping costs, and refunds will be minus shipping paid originally. 

Coupon Codes

We do not offer refunds on any purchases made using a discount / coupon over 15% discount (20%, 30% etc). Instead we offer 110% store credit. 

Sale Items

We do not offer exchanges / returns / refunds on any SALE ITEMS. These are final clearance. 

Exchanges

Exchanges

We now offer exchanges for our AU & NZ customers. You can exchange for different sizes of the same product and price. If you wish to swap to a different product, a return must be initiated. Same shipping rates apply. 

Please note: Exchange orders are not processed until we receive and inspect the returning item/s. Styles may sell out whilst your return is in transit back to us which can mean a delay in receiving your exchange. Please contact admin@piyama.com.au for any exchange queries/questions. 

At this time we do not offer exchanges to other countries. 

Other Important Info

Recommendation - Bridal Party Orders

This recommendation is for those who are ordering for their bridal party / a bundle discount. If you are unsure on sizes, we do suggest to order 1 "test" size first before placing your main order. Also, worthwhile to consider we don't refund if the discount claimed is greater than 15%. This reduces return shipping costs as it can get expensive when you are returning over 3 items.  

Refunds

Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.